Terms

Terms

Shop’s name MILESTONE BASEMENT
Manager Reiji Hirose
Zip code 702-8054
Adress & contact 23-36-202, Chidoricho, Minami-ku Okayama-shi, Okayama, 702-8037, Japan
TEL: +81-50-36-4023 http://www.milestonebasement.com info@milestonebasement.com
Explanation of Charges in Addition to Item Price In addition to the item price, shipping costs will be borne by the buyer.
Shipping costs vary depending on country or region.
In addition, any related import duties will need to be paid by the buyer upon delivery.
Order Expiration Date We accept payment by either credit card or Paypal.
After an order has been placed, if for any reason we do not receive payment, we will contact you via email.
If there is no response within 10 days of the email date, the order will be canceled.
About Defective Items In the event that an item is defective, was damaged during transit, or was incorrectly sent, we will accept the item for return or exchange.
In that case, please send us an email at info@milestonebasement.com within 7 days of delivery, clearly indicating the order number within the email. After receiving your email, we will initiate the process for return or exchange.
Please note that returns requested after 7 days of delivery will not be accepted, regardless of whether the item is unopened or not.
Quantity of Items Sold You may place an order for one or more items.
Delivery Period Items will be dispatched within 5 business days of order confirmation. Delivery times will vary depending on your country or region, but generally it takes 7-10 days for the item to arrive.
If over 2 weeks pass without your item arriving, please send us an email at info@milestonebasement.com, clearly indicating the order number within the email.
Please note that the above number of days is an estimate. Delivery times may vary depending on the delivery service and customs.
Method of Payment We accept payment by either credit card or Paypal.

Credit card companies:
Visa, MasterCard
Payment Period Processing time for the payment varies depending on the credit card company.
Return Period We only accept returns and exchanges of unused items in mint condition.
Please send us an email at info@milestonebasement.com within 7 days of delivery, clearly indicating your order number within the email. Please explain the situation within the email.

Please note that returns requested after 7 days of delivery will not be accepted, regardless of whether the item is unopened or not.

In addition, when returning or exchanging items, please send everything back, including the box and tag.
Shipping Costs for Returns With the exception of defective items, the shipping costs of any returns or redeliveries will be borne by the buyer.